Task, Workflow, Organization

Redesign work for the AI age.

AI changes tasks. But transformation happens when teams redesign workflows around new capabilities.

The TWO Project connects a practical Task–Workflow–Organization methodology, The Owner, and organizational services. We help teams redesign work around AI capabilities, human judgment, and clear ownership.

Explore the TWO Framework Read The Owner

Practical redesign path

Start with the work, then decide where AI fits.

Task, Workflow, and Organization are linked levels with feedback. Learn what to specify, who should decide, and how to evaluate the whole outcome.

See the three levels
  1. 1 Choose an entry workflow

    Claims, reporting, service, review, or escalation work.

  2. 2 Redesign the sequence

    Place AI, handoffs, validation, and human judgment deliberately.

  3. 3 Assign ownership

    Clarify decision rights, guardrails, metrics, and adoption.

How T-W-O helps

Workflow redesign has to reach the organization layer.

What is The T-W-O Project?

The T-W-O Project is a thought-leadership and applied workflow design initiative for organizations adopting generative AI. It connects The Owner, the T-W-O framework, bootcamps, opportunity reports, and AI-Native Workflow Sprints so teams can move from AI experiments to redesigned workflows.

How does T-W-O help with workflow redesign?

T-W-O starts with a real workflow, such as claims intake, customer escalation, policy review, or monthly reporting. The work maps current steps, identifies where AI can help, redesigns handoffs and human review, and turns the strongest opportunity into a sprint-ready prototype.

What changes at the organization level?

At the organization level, TWO connects ownership and decision rights with incentives, review capacity, coordination, governance, and accountability. Naming an owner is only the beginning.

What should a team do first?

A team should begin with one real workflow that is frequent enough to matter and bounded enough to redesign. The bootcamp builds shared language, the opportunity report helps choose the strongest workflow, and the sprint turns one candidate into a practical prototype.

Resources

Follow the ideas behind the work.

Resources

Posts on AI workflow redesign

Videos, shorts, essays and LinkedIn posts from The T-W-O Project on workflow ownership, AI-native operating models, and the move from experiments to redesigned work.

Open resources